Refund policy

Refund policy

Refunds, Returns and Cancellations

• If for any reason you are not happy with your order, please contact us within 24 hours of the delivery being made.
• If your order has not been delivered within 24 hours of the expected delivery date, please notify us immediately.
• We will not be able to refund any items which have been consumed or disposed of and we will not be liable for any product damaged as a result of it being incorrectly stored or handled after delivery.
• We regret that we are unable to issue a credit when more than 24 hours have passed since delivery. It may take seven working days to process a credit to your nominated account.
• If we require you to ship back products, please pack the product(s) securely in the packaging your meat was delivered to this address: Heritage Meat, 63 Rifle Road, Taupo.
• These products must be returned in good condition, in the original packaging (if possible) to receive full credit. We will at our discretion where possible replace any damaged products or provide a refund. We may request that you provide evidence of damaged products before any refund or return is considered.
• We are unable to accept cancellations or make changes to your order on the day of delivery, due to meat being a perishable product.